PetMaison Essential Care Box + Fountain

The reservoir holds up to 4 litres of water, enough for several days of use, even in homes with more than one animal.

Yes. The PetMaison Fountain is easy to take apart and its washable parts make cleaning simple and regular.

Yes. The PetMaison Box features weight and gravity sensors and an anti-obstruction system that immediately stops any movement if your cat approaches during the cleaning cycle. Safety is continuous and absolute.

No. It operates below 40 decibels, virtually imperceptible. It can be used in any room of the house, including at night.

The PetMaison Box combines: Advanced deodorising system with TiO₂ technology Airtight waste bag Anti-odour coating The result is a clean, neutral, controlled environment.

After each use, the system detects your cat leaving and automatically starts the cleaning cycle. Waste is separated, sealed in its dedicated compartment and odours neutralised, with no manual intervention.

You open the compartment on top of the Box and change the bag. It depends on the number of cats: Average autonomy: 7 to 15 days Compartment capacity: 9 L You can go away with peace of mind, without compromising hygiene.

Up to three cats, ensuring ideal hygiene and comfort. For more pets, an additional unit is recommended.

Only premium-quality clumping litter is recommended. Other types, such as silica or biodegradable materials, do not guarantee the automatic system's ideal performance.

Yes. The Smart Life app lets you: Follow cleaning cycles Monitor your cat's weight and habits Receive real-time alerts Total control, wherever you are.

Yes. It runs on standard mains power to ensure stable, continuous operation.

Yes. Its compact, elegant and silent design is made to blend naturally into any indoor space.

Each PetMaison Box includes: Power cable Sealable waste bags Protective entry ring User manual

Yes. Compatible waste bags are available separately They ensure hygienic, odour-free disposal.

No. It is designed as a functional object with contemporary styling, clean lines and a discreet presence. It fits into the space without disturbing your home's aesthetic.

Yes. It can be used by cats and small dogs up to 10–11 kg. The spacious interior ensures comfort throughout the cycle.

The PetMaison Box comes with a roll of 15 PetMaison Bags, one filter mesh and the manual.

You need to confirm the change in the app: open Smart Life and choose «Change Bag». The warning clears in about 3 minutes.

The Box connects to 2.4 GHz Wi-Fi (5 GHz does not work). Hold «Auto/Connect» for 2 seconds and follow the pairing in the Smart Life app. A steady blue light means connected; blinking means connecting.

Yes. The Smart Life app is available in several languages, it is free, and it is optional — the Box works without it.

No. The Box does not create per-cat profiles — it records the cycles, it does not identify who went in.

There is no consumable filter. The box comes with a filter mesh that you wash and reuse — no replacements to buy.

About once a month: the globe with warm water and a neutral detergent, and the inner mat underneath. The tray is not a consumable.

Two things, and they work best together: the PetMaison Curtain cuts down the litter thrown from inside, and the PetMaison Pure Step catches what leaves on the paws. Neither stops it 100%.

When an item is on pre-order, your unit is reserved and ships in order of purchase, from the date shown on the product page. If your order has other items in stock, those ship right away, separately — and the order stays «confirmed» until the last item leaves.

Card (including prepaid), MB WAY, PayPal, Klarna, Multibanco and bank transfer. If a Multibanco reference expires, the order cancels itself and you simply place a new one.

Write to us with your order number, the serial number of the device and photos or a short video of what is happening. We diagnose it remotely and tell you the next step: we send the part, collect the device or replace it.

We arrange the collection and it costs you nothing. Transport, repair, parts and returning the device to you are all covered by the warranty.

At our own premises in Portugal, by our technicians. We have no walk-in service point, and you do not need to travel anywhere: we collect the device from your home on a day agreed with you, repair it and return it, at no cost to you.

If the fault is covered by the warranty and the device cannot be repaired, we replace it, at no extra cost.

No. The warranty is valid without it. If you can keep it, it makes transport easier should the device need to be collected.

For safety, automatic mode should not be used by cats under 1 kg — this is the manufacturer’s own recommendation. Above that weight, the sensors detect and protect your cat normally.

Up to three cats, with ideal hygiene and comfort. For more than that, we recommend a second unit.

Yes. It supports cats up to 11 kg, as stated in the manufacturer’s manual — above that weight performance may be affected. The spacious interior keeps larger cats comfortable, within that limit.

Avoid non-clumping litter (such as loose silica crystals) and granules larger than 10mm — they can block the automatic cleaning system or stop the sensors from detecting properly.

No. The weight sensors detect your cat and automatically stop or prevent the cleaning cycle from starting while it is inside the box.

The barrel and the litter tray can be washed with water. The base contains electrical components and must not get wet — clean it with a damp cloth only. We recommend a full clean every 1 to 3 months.

Yes. Automatic mode is on by default as soon as the box is switched on, and it keeps cleaning itself even without an internet connection.

No. The app is entirely optional — the box works on its own. When connected, it lets you follow the cleaning cycles, monitor your cat’s weight and habits, and get real-time alerts.

Yes, the app is completely free, with no subscription.

The PetMaison Box needs to be plugged in to run the automatic cleaning cycles. If the power goes out, the cycle pauses and resumes automatically as soon as it comes back, with no need to set anything up again.

The PetMaison Box combines a deodorising system with TiO₂ technology, an airtight waste bag and an anti-odour lining, keeping the room clean and neutral at all times.

It depends on how many cats you have: with the 9L drawer, it typically lasts 7 to 15 days. On warmer days we recommend changing the bag every 3 days (for 1 cat) to keep the room neutral.

We recommend checking the litter level regularly and topping it up whenever needed, without going over the maximum line marked on the tray — this reduces waste sticking to the bottom and keeps the cleaning cycle efficient.

You have 30 days to try the PetMaison Box at home. If, by the end of that period, your cat hasn’t adapted, you can return the product with no trouble.

The PetMaison Box has a 3-year warranty. In case of a fault or manufacturing defect within that period, we handle the whole assessment and repair process.

The warranty covers faults and manufacturing defects. It does not cover damage from misuse, moisture in the electrical components of the base, unsuitable litter or work by unauthorised third parties.

Just contact our customer support — we send the return label and arrange the pickup. The product must come back clean, with all accessories, in its original packaging. The label and the pickup are on us.

Mainland Portugal: about 2 business days. Islands (Azores and Madeira): 3 to 5 business days.

Yes, shipping is completely free on all orders.

Yes, as soon as the order ships you receive a tracking code by email.

Yes, we deliver across the country, including the islands, with an average of 3 to 5 business days.

Contact us with photos of the product and the packaging as soon as possible — we handle the replacement at no extra cost.

Yes. You have 30 days to try the PetMaison Box at home. If your cat doesn’t adapt within that period, you can return the product with no trouble.

It depends on how many cats you have: with the 9L drawer, it typically lasts 7 to 15 days. On warmer days we recommend changing the bag every 3 days (for 1 cat) to keep the room neutral.

Yes. Automatic mode is on by default as soon as the box is switched on, and it keeps cleaning itself even without an internet connection. The app is optional and only serves to follow habits and receive notifications.

No, the app is completely free, with no subscription.

Yes. The PetMaison Box includes a power cable, waste bags, a protective ring for the entrance and a user manual. Compatible waste bags are available separately, for disposal that is always hygienic and odour-free.

Just send us your VAT number and billing details by email after the purchase — we issue the invoice right away.

The water circulates continuously, staying in motion. This flow helps keep the water fresh and encourages the cat’s natural instinct to drink more often.

Yes. The PetMaison Fountain uses an activated carbon filter, which helps reduce impurities, residue and odours, for cleaner, healthier hydration.

Yes. The fountain was designed with an ultra-quiet motor, suitable for continuous operation, including at night, without disturbing the home.

Yes. The PetMaison Fountain has soft LED lighting, which lets the animal find the water easily in low light.

Yes. The fountain has a built-in backup battery, which keeps it running in case of a power cut.

Yes. It can run in continuous mode or in motion-detection mode, adapting to the animal’s habits and to your preferences.

Yes. The design is modern, discreet and elegant, made to fit naturally into any room without compromising the look of the space.

The water circulates continuously, staying in motion. This flow helps keep the water fresh and stimulates your cat's natural instinct to drink more often.

Yes. The PetMaison Fountain uses an activated carbon filter, which helps reduce impurities, residue and odours for cleaner, healthier hydration.

Yes. The fountain features an ultra-quiet motor, suitable for continuous operation, including overnight, without disturbing your home.

Yes. The PetMaison Fountain has soft LED lighting, helping your pet easily find the water in low light.

Yes. The fountain has a built-in backup battery, keeping it running during a power cut.

Yes. It can run in continuous mode or motion-detection mode, adapting to your pet's habits and your preferences.

Yes. The design is modern, discreet and elegant, made to blend naturally into any room without compromising the look of your space.

Install the free Smart Life app and plug the Box in near your router. On the Box panel, press and hold «Auto/Link» for about 2 seconds, until you hear a long beep and the Wi-Fi indicator starts blinking quickly. In the app, tap «Add device»: the Box appears in the list on its own, under its factory name «Ti Pro25 Smart Litter Box». Choose your 2.4 GHz Wi-Fi network (the Box does not connect to 5 GHz networks), enter the password and wait for the connection steps. At the end you can rename it whatever you like. The app is available in several languages, and the Box also works without it, in automatic mode.