PetMaison Complete Care Box + Duo

No. It operates below 40 decibels, virtually imperceptible. It can be used in any room of the house, including at night.

The PetMaison Box combines: an advanced deodorising system with TiO₂ technology, a sealed waste bag and an anti-odour coating. The result is a clean, neutral, controlled environment.

After each use, the system detects your cat leaving and automatically starts the cleaning cycle. Waste is separated, sealed in its own compartment and odours neutralised, with no manual intervention.

You open the compartment on top of the Box and change the bag. It depends on how many cats you have: average autonomy of 7 to 15 days, 9 L drawer capacity. You can go away with peace of mind, without compromising hygiene.

Up to three cats, with ideal hygiene and comfort. For more pets, an additional unit is recommended.

We recommend premium-quality clumping litter only. Other types, such as silica or biodegradable materials, do not guarantee the automatic system's ideal performance.

Yes. The Smart Life app lets you follow cleaning cycles, monitor your cat's weight and habits and receive real-time alerts. Total control, wherever you are.

Yes. It runs on standard mains power to ensure stable, continuous operation.

Yes. Its compact, elegant, quiet design is made to blend naturally into any indoor space.

Each PetMaison Box includes: power cable, sealable waste bags, protective entry ring and user manual.

Yes. Compatible waste bags are available separately and ensure hygienic, odour-free disposal.

No. It is designed as a functional object with a contemporary look, clean lines and a discreet presence. It fits into the space without disrupting your home's aesthetic.

Yes. It can be used by cats and small dogs up to 10–11 kg. The spacious interior ensures comfort throughout the cycle.

The PetMaison Box comes with a roll of 15 PetMaison Bags, one filter mesh and the manual.

You need to confirm the change in the app: open Smart Life and choose «Change Bag». The warning clears in about 3 minutes.

The Box connects to 2.4 GHz Wi-Fi (5 GHz does not work). Hold «Auto/Connect» for 2 seconds and follow the pairing in the Smart Life app. A steady blue light means connected; blinking means connecting.

Yes. The Smart Life app is available in several languages, it is free, and it is optional — the Box works without it.

No. The Box does not create per-cat profiles — it records the cycles, it does not identify who went in.

There is no consumable filter. The box comes with a filter mesh that you wash and reuse — no replacements to buy.

About once a month: the globe with warm water and a neutral detergent, and the inner mat underneath. The tray is not a consumable.

Two things, and they work best together: the PetMaison Curtain cuts down the litter thrown from inside, and the PetMaison Pure Step catches what leaves on the paws. Neither stops it 100%.

When an item is on pre-order, your unit is reserved and ships in order of purchase, from the date shown on the product page. If your order has other items in stock, those ship right away, separately — and the order stays «confirmed» until the last item leaves.

Card (including prepaid), MB WAY, PayPal, Klarna, Multibanco and bank transfer. If a Multibanco reference expires, the order cancels itself and you simply place a new one.

Write to us with your order number, the serial number of the device and photos or a short video of what is happening. We diagnose it remotely and tell you the next step: we send the part, collect the device or replace it.

We arrange the collection and it costs you nothing. Transport, repair, parts and returning the device to you are all covered by the warranty.

At our own premises in Portugal, by our technicians. We have no walk-in service point, and you do not need to travel anywhere: we collect the device from your home on a day agreed with you, repair it and return it, at no cost to you.

If the fault is covered by the warranty and the device cannot be repaired, we replace it, at no extra cost.

No. The warranty is valid without it. If you can keep it, it makes transport easier should the device need to be collected.

For safety, automatic mode should not be used by cats under 1 kg. Above that weight, the sensors detect and protect your cat normally.

It depends on how many cats you have: with the 9L drawer, it typically lasts 7 to 15 days. On warmer days we recommend changing the bag every 3 days (for 1 cat) to keep the room neutral.

Yes. Automatic mode is on by default as soon as the box is switched on, and it keeps cleaning itself even without an internet connection. The app is optional and only serves to follow habits and receive notifications.

No, the app is completely free, with no subscription.

You have 30 days to try the PetMaison Box at home. If, by the end of that period, your cat hasn’t adapted, you can return the product with no trouble.

The PetMaison Box has a 3-year warranty. In case of a fault or manufacturing defect within that period, we handle the whole assessment and repair process.

Just contact our customer support — we send the return label and arrange the pickup. The product must come back clean, with all accessories, in its original packaging. The label and the pickup are on us.

Yes. The PetMaison Box includes a power cable, waste bags, a protective ring for the entrance and a user manual. Compatible waste bags are available separately, for disposal that is always hygienic and odour-free.

Mainland Portugal: about 2 business days. Islands (Azores and Madeira): 3 to 5 business days.

Yes, as soon as the order ships you receive a tracking code by email.

Yes, we deliver across the country, including the islands, with an average of 3 to 5 business days.

Contact us with photos of the product and the packaging as soon as possible — we handle the replacement at no extra cost.

Just send us your VAT number and billing details by email after the purchase — we issue the invoice right away.

The PetMaison Duo is an intelligent 2-in-1 automatic system combining a food dispenser and a filtered-water reservoir in a single unit. It is designed to ensure regular feeding and hydration, even when you're not at home.

Yes. Through the mobile app, you can set feeding times and portion sizes precisely, ensuring a stable, controlled feeding routine.

Yes. The app gives you full remote control, including meal scheduling, portion and timing adjustments, notifications and monitoring of the unit's operation.

Yes. The PetMaison Duo includes a built-in HD camera, letting you watch your pet in real time from your smartphone for greater peace of mind while you're out.

The system supplies water automatically from a 4-litre reservoir, ensuring continuous hydration without constant refills.

Yes. With a 5-litre food reservoir and a 4-litre water reservoir, the PetMaison Duo suits one or several pets, offering several days of autonomy.

No. The system features anti-jam technology, ensuring smooth, reliable dispensing compatible with different types of dry food.

No. The PetMaison Duo only works while plugged into the mains. During a power cut, operation is temporarily paused and resumes automatically as soon as power is restored.

Yes. The reservoirs have a graduated visual indicator, making it easy to check food and water levels at any time.

Yes. The unit is designed for quiet operation, day and night, without disturbing the home.

Yes. Its clean, compact, contemporary design is made to blend discreetly and elegantly into any room.

The 3 alkaline batteries are only a backup for a power cut: scheduled meals and manual feeding on the device keep working. The app and the camera need mains power.

The Duo does both jobs in one appliance: one cable, one spot in the house and a single cleaning routine — and it costs less than buying a feeder and a fountain separately. If you'd rather keep the water in a different room from the food, two appliances do make sense: in that case look at the PetMaison Feeder and the PetMaison Fountain.

Install the free Smart Life app and plug the Box in near your router. On the Box panel, press and hold «Auto/Link» for about 2 seconds, until you hear a long beep and the Wi-Fi indicator starts blinking quickly. In the app, tap «Add device»: the Box appears in the list on its own, under its factory name «Ti Pro25 Smart Litter Box». Choose your 2.4 GHz Wi-Fi network (the Box does not connect to 5 GHz networks), enter the password and wait for the connection steps. At the end you can rename it whatever you like. The app is available in several languages, and the Box also works without it, in automatic mode.